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Store Policy

Customer Care

All physical items are handmade, one by one, with great attention to detail and quality.  Due to the handmade nature of each item, there may be very slight differences in same size items, however, this will not effect the quality or usability of the product.  In the unlikely event there is an issue with any product, please email us at BuddysDream1@gmail.com so we can remedy the situation.  

For sanitary reasons, physical items are not returnable.  For sized items, all dimensions have been provided.  Please be sure to measure your pet to ensure you are ordering the correct size.  Please understand that colors may vary slightly from the pictures you see on your screen due to differences in computer monitors.  If you are local to the Terre Haute, Indiana area and are needing a specific shade, it may be best to visit us locally to see the items in person before making a purchase.

Custom Orders - We will entertain custom orders.  If you would like something custom made, contact us at BuddysDream1@gmail.com and be sure to include your phone number.  We will call you to discuss the details of your request.  All custom orders must be paid for in full in advance of us making your custom items.  From the point we start purchasing materials and making your custom order, there will be no refunds, so please be certain you want the custom items before placing and paying for your custom order.

Regarding digital items:

Digital items are only available for sale to customers in the US, Canada, Australia, and New Zealand.  Digital items are NOT available to be sold to any other countries.

All digital items (with the exception of the free e-books written by Dr. Ian Dunbar) are guidance documents written by me to help give guidance to people who may be struggling with dog behavior issues or an aggressive dog.  These guidance documents are only intended as a guide and are not a substitute for seeking the help and advice of a Board Certified Veterinary Behaviorist or other qualified and certified professional.  The methods detailed in these guides are methods which worked for Buddy, but depending on your dog’s specific situation, they may or may not work with your dog.  If you are dealing with an aggressive dog, or a dog with a serious behavior issue, Buddy’s Dream LLC highly recommends you seek the advice of a Board Certified Veterinary Behaviorist.

Digital items are not returnable or refundable.

Privacy & Safety

Buddy's Dream LLC highly values the privacy of our customers.  Any information you provide to us will be used only for us to do business with you.  Buddy's Dream LLC will not share any of your personal information with anyone.  We may from time to time email you to ensure you are happy with your order, or with information about our new products.  If ever you decide you do not wish to receive emails from us, simply let us know.

Wholesale Inquiries

Buddy's Dream LLC has priced our items very reasonably, and as a result, we have a very low profit margin. 

 

If you are a retailer and are interested in selling our products in your store, please contact us at BuddysDream1@gmail.com so we can help you know how you can be a part of the Buddy's Dream mission of educating to prevent dogs from ending up in Buddy's situation.

Payment Methods

Payment Methods

- Credit / Debit Cards 
- Apple Pay

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